parlay Privacy Policy – Your Data, Handled with Care

When you register and use parlay, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to process deposits and withdrawals accurately. When you use our platform, we automatically gather technical data including your IP address, device type, browser version, and session activity logs to maintain platform security and improve your experience. We may also collect information you voluntarily provide when contacting our support team, such as the nature of your query and any attachments you submit. All information collected is limited to what is genuinely needed to run a safe, compliant, and enjoyable entertainment platform for players across the Philippines.

The personal data we collect is used primarily to create and manage your parlay account, verify your identity, and process financial transactions securely. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or these policies. Technical data helps us detect and prevent fraudulent activity, protect the integrity of our games, and ensure that our platform remains stable and responsive on both desktop and mobile devices. We may use aggregated, anonymised data to analyse platform usage trends and improve the overall experience for Filipino players — this analysis never identifies you personally. If you have opted in to receive promotional communications, we may use your contact information to inform you about relevant platform features or updates, and you can opt out at any time. We do not use your personal data to make automated decisions that would significantly affect your rights without human review.

parlay does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In cases where Philippine law or a valid regulatory authority requires disclosure, we will comply with such requests and, where legally permitted, notify you of the disclosure. If parlay undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be informed in advance where possible. We may also share information with responsible gaming support organisations if we have reasonable grounds to believe a player requires assistance, in line with our commitment to player welfare. All third-party partners we work with are required to maintain data protection standards consistent with applicable Philippine regulations.

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the parlay platform is encrypted using secure protocols, and sensitive account information is stored using appropriate encryption at rest. Access to personal data within our organisation is restricted to staff who genuinely need it to perform their roles, and all such staff are trained on data handling responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities in accordance with applicable law and within the required timeframes. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your login credentials confidential at all times.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be retained for a minimum period as required by applicable financial regulations, even after account closure. Data that is no longer required for any legitimate purpose is securely deleted or anonymised in accordance with our internal data retention schedule. If you request account closure, we will process your request promptly and inform you of any data we are legally required to retain and for how long. You may contact our support team at any time to ask about the specific retention periods that apply to your personal data. We do not retain data beyond what is necessary, and we review our retention practices regularly to ensure they remain proportionate and compliant.

As a Filipino player on parlay, you have the right to access the personal data we hold about you and to request a copy of it in a readable format. You may also request corrections to any inaccurate or incomplete information we hold, and we will update our records promptly upon verification. If you believe your data is being processed unlawfully or that we no longer need it for the purposes it was collected, you have the right to request its deletion, subject to any legal retention obligations. You have the right to object to certain types of processing, including direct marketing, and to withdraw any consent you have previously given at any time without affecting the lawfulness of prior processing. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page. We will respond to all valid requests within a reasonable timeframe and in accordance with the requirements of the Philippine Data Privacy Act.

parlay uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions on your device. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting your ability to use core features such as account login and deposit processing. We may also use analytics cookies to understand how players navigate the platform so we can improve usability and content — this data is aggregated and does not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. We do not use third-party advertising cookies or share cookie data with external advertising networks. Our cookie practices are reviewed periodically to ensure they remain aligned with applicable Philippine regulations and user expectations.

parlay may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine regulations. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players through the platform or by email. Your continued use of parlay after any updates have been published constitutes your acceptance of the revised policy. We recommend reviewing this page periodically so you remain informed about how your data is being handled. If you have questions about any specific change or about this policy in general, please reach out to our support team. We are committed to being transparent about our data practices and to keeping this policy clear and accessible for all Filipino players.